# KEERTHANA KRISHNA P
Source: https://hello.cv/keerthanap
Bangalore

## Links
- LinkedIn | https://www.linkedin.com/in/keerthana-krishna-p-45999a162/

## Work
### Senior Research Analyst (Project Lead) | Zifo RnD Solutions
- Led a team of four support analysts, providing guidance and mentoring to ensure high performance and professional development.
- Cultivated and maintained strong vendor and client relationships, ensuring seamless collaboration and satisfaction.
- Developed and implemented strategies to enhance customer satisfaction, increase operational efficiency, and drive process maturity.
- Effectively communicated project status updates, ensuring transparency and timely resolution of issues.
- Applied strategic decision-making and risk management expertise to solve complex challenges in project management.
### Research Analyst (Application Support Analyst) | Customer Support - Managed Services
- Achieved a 28% increase in average customer feedback rating through early intervention and effective problem-solving.
- Developed and implemented data quality checks, reducing errors in reports and enhancing accuracy.
- Created real-time dashboards for key business metrics, enabling agile decision-making.
- Automated system administration tasks using scripts, significantly reducing manual workload.
- Managed user requests, upgrades, feature training, system optimization, and help desk operations.
- Provided end-user guidance on application features and usage, ensuring efficient utilization.
- Supported projects as Level 1, Level 2, and Level 3 support, utilizing diverse technical skills.
- Developed plugins via OpenShift and GitHub, enhancing application functionality.
- Managed application portfolio through Customer Application, ensuring effective lifecycle management.
### Associate Analyst (Associate Application Support Analyst) | Customer Support - Managed Services
- Designed and developed data analysis dashboards.
- Proactively monitored system performance to pre-emptively address potential issues.
- Achieved a 90% resolution rate for application-level issues on initial contact.

## Education
### Vellore Institute of Technology, Vellore | Physics
8.91/10

## Certificates
### Google Data Analytics Professional Certificate
Google
### Data Visualization with Power BI
Great Learning Academy

## Skills
### Project Management
### Customer Communication
### Team Management
### Power BI
### Incident Management
### ServiceNow
### Excel
### SQL
### Change Management
### Certara D360
### Spotfire
### Managed Services
### Customer Service
### Spreadsheet
### Tableau
### Big Query
### R-Programming
### Data Analysis
### Data Visualization

## Source
Read this profile on Hello.cv: https://hello.cv/keerthanap
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