KEERTHANA KRISHNA P

Led a team of four support analysts, providing guidance and mentoring to ensure high performance and professional development.

Cultivated and maintained strong vendor and client relationships, ensuring seamless collaboration and satisfaction.

Developed and implemented strategies to enhance customer satisfaction, increase operational efficiency, and drive process maturity.

Effectively communicated project status updates, ensuring transparency and timely resolution of issues.

Applied strategic decision-making and risk management expertise to solve complex challenges in project management.

Achieved a 28% increase in average customer feedback rating through early intervention and effective problem-solving.

Developed and implemented data quality checks, reducing errors in reports and enhancing accuracy.

Created real-time dashboards for key business metrics, enabling agile decision-making.

Automated system administration tasks using scripts, significantly reducing manual workload.

Managed user requests, upgrades, feature training, system optimization, and help desk operations.

Provided end-user guidance on application features and usage, ensuring efficient utilization.

Supported projects as Level 1, Level 2, and Level 3 support, utilizing diverse technical skills.

Developed plugins via OpenShift and GitHub, enhancing application functionality.

Managed application portfolio through Customer Application, ensuring effective lifecycle management.

Designed and developed data analysis dashboards.

Proactively monitored system performance to pre-emptively address potential issues.

Achieved a 90% resolution rate for application-level issues on initial contact.